I logged in and can't see my plans anymore. Are they gone? How could they disappear?

Usually this boils down to one of two things:

1. Make sure you are definitely logged into the correct ProjectionLab account, using the correct authentication provider. Depending on how your account is set up, it’s possible that Login with Google could map to a different ProjectionLab account than email + password authentication. And if using email/password, double-check that you didn’t accidentally create a new account by making a typo in the email field.

2. It is possible that something in your network environment could be blocking connections to Google Firebase (e.g. if you are running a VPN, on a corporate network, etc.). If you open the browser console or network tab and check for connectivity errors, that would support that hypothesis.

You can also try logging in from a mobile device using a cellular data network and see if it recognizes your subscription there. If so, that too would indicate that something on your computer or network environment is probably blocking the connection, and then the next step would be to figure out what specifically that is. We have seen that happen a few times in the past with corporate network security appliances and VPNs.

Note: the NordVPN Web Protection module is known to interfere with Firebase. This is a separate module from the VPN itself, and remains enabled even when the VPN is off. If you are running NordVPN, try disabling the Web Protection module to see if that helps.