I Logged In and Can't See My Plans. Are They Gone?
If ProjectionLab isn’t recognizing your account, subscription, or saved plans, it’s usually one of two things: you’re logged into a different account, or something on your network is blocking the connection. Try these steps before contacting our support team.
Check That You’re Logged Into the Correct Account
ProjectionLab supports more than one way to sign in, so it’s easy to end up in a different account without realizing it.
- Login with Google and email and password can lead to two separate ProjectionLab accounts, even with the same email address. Try signing in the other way.
- If you sign in with email and password, double-check for typos. A mistyped email can create a brand-new account instead of signing you into your existing one.
Check for a Blocked Connection
ProjectionLab uses Google Firebase to sign you in and sync your data. If something on your network blocks that connection, the app may not recognize your account or subscription.
- Check for errors: open your browser’s console or Network tab and look for connection errors. If you see any, a blocked connection is likely the cause.
- Try cellular data: turn off Wi-Fi on your phone and sign in using cellular data. If your plans show up there, something on your computer or network is blocking the connection. VPNs and corporate network security tools are the most common causes.
- If you use NordVPN: its Web Protection feature is known to interfere with Firebase. It’s separate from the VPN itself and stays on even when the VPN is off, so try disabling Web Protection specifically.
How to Open Your Browser’s Console
| Computer and browser | Shortcut |
|---|---|
| Mac, Chrome | Cmd + Option + J |
| Mac, Firefox | Cmd + Option + K |
| PC, Chrome | F12 or Ctrl + Shift + J |
| PC, Firefox | F12 or Ctrl + Shift + K |
If these steps don’t solve the problem, feel free to reach out to our support team with screenshots or details of any errors you’re seeing.
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